Last Updated: August 15 2024

At Solid Starts by Green Care, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

• To be eligible for a return, your item must be unused, in its original packaging, and within 30 days of purchase.
• Perishable goods such as food items are not eligible for return unless they are defective or damaged.

2. Return Process

• To initiate a return, please contact our customer service team at info@solidstartfood.com with your order number and reason for return.
• Once your return is approved, you will receive instructions on how to return the item.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

5. Shipping Costs

• You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

• For any questions about our return and refund policy, please contact us at info@solidstartfood.com or +94 77 073 0197.